FAQs
Frequently Asked Questions
1. How do I create an account to complete my training?
- Go to https://tvtc.pyvot.com/.
- Click “Sign In” in the upper right corner.
- Click “Create an Account” and complete each field (fields with a red asterisk are required).
- Your username will be your email address.
- Passwords are case-sensitive and must be 8 characters in length, with one upper case, one lower case, one number and one special character.
- Click to display a checkmark in the “I’m Not a Robot” field
- Click “Create Account” at the bottom of the form.
2. How do I take the training?
Once you have created your account,
- Sign in with your username and password you established during the account creation process.
- Click on “Catalog”.
- Filter your search for courses by clicking the appropriate topic in “Category” and then click the desired course(s).
3. How do I pay for the training?
- Click “Add to Cart”, then “Continue Shopping” if you want multiple courses.
- Once you’ve added all of the courses to your cart, click “Checkout Now”. Complete the Payment Information fields and then click “Complete Purchase”.
- You are now ready to begin the course. Click “View Course” and then “Launch Course”.
If you need technical assistance, please contact support at 1-877-345-1253, M-F 6AM-7PM CST and Sat 6:30AM-11AM.
5. What if I have to stop my training and then start back at a later time?
If you have exited from the system and want to log back in to continue,
- Go back to https://tvtc.pyvot.com/ and click “Sign In”.
- Enter your username and password in the appropriate fields
- Click “Login”. Next,
- Click “Dashboard” at the top right corner of the screen and then
- Click “Resume” under the course to continue your training.
- Click “Launch Course”.
6. What do I do after I have completed training?
After you have completed training you can access your transcript and purchase history if you need to provide proof of completion and/or payment for any reason.
- Hover your mouse over the circle at the top right corner of the screen that contains your initials. You will see the option for Transcript and Purchase History among others.
- Click on “Transcript” and then click the printer icon to print the transcript of courses completed.
- Click “Purchase History” and then “Print Receipt” for payment information if needed.