Frequently Asked Questions

1.  How do I create an account to complete my training?

  1. Go to https://tvtc.pyvot.com/
  2. Click “Sign In” in the upper right corner. 
  3. Click “Create an Account” and complete each field (fields with a red asterisk are required). 
  4. Your username will be your email address. 
  5. Passwords are case-sensitive and must be 8 characters in length, with one upper case, one lower case, one number and one special character. 
  6. Click to display a checkmark in the “I’m Not a Robot” field
  7. Click “Create Account” at the bottom of the form.

       

           

2.  How do I take the training?

Once you have created your account,

  1. Sign in with your username and password you established during the account creation process.
  2. Click on “Catalog”. 
  3. Filter your search for courses by clicking the appropriate topic in “Category” and then click the desired course(s).

      

3.  How do I pay for the training?

  1. Click “Add to Cart”, then “Continue Shopping” if you want multiple courses. 
  2. Once you’ve added all of the courses to your cart, click “Checkout Now”.  Complete the Payment Information fields and then click “Complete Purchase”.
  3. You are now ready to begin the course.  Click “View Course” and then “Launch Course”.

4.  What if I need help?

If you need technical assistance, please contact support at 1-877-345-1253, M-F 6AM-7PM CST and Sat 6:30AM-11AM.

5.  What if I have to stop my training and then start back at a later time?

If you have exited from the system and want to log back in to continue,

  1. Go back to https://tvtc.pyvot.com/ and click “Sign In”. 
  2. Enter your username and password in the appropriate fields
  3. Click “Login”.  Next,
  4. Click “Dashboard” at the top right corner of the screen and then
  5. Click “Resume” under the course to continue your training. 
  6. Click “Launch Course”.

6.  What do I do after I have completed training?

After you have completed training you can access your transcript and purchase history if you need to provide proof of completion and/or payment for any reason.

  1. Hover your mouse over the circle at the top right corner of the screen that contains your initials.  You will see the option for Transcript and Purchase History among others. 
  2. Click on “Transcript” and then click the printer icon to print the transcript of courses completed. 
  3. Click “Purchase History” and then “Print Receipt” for payment information if needed.